FAQ

Frequently Asked Questions
Q: Are all of your gearheads reversible?
A: Yes. All of our micro dc motor can run both CW and CCW direction.


Q: What is the delivery time of the sample?
A: One week or two, if you choose from our regular specifications. It takes 3 weeks or more if it is not regular specifications.


Q: Can I get free samples from you?
A: All our samples are free for you, but we charge double the price as bulk order price.
You may don't understand. Here's the reason: many consumer customers only want 1 or 2, but we only deal with bulk orders.
So we set this rule to select target customers. :)

Don't worry, the samples charge will be refunded as payment of motors later when you place a bulk order.


Q: What is the delivery time of bulk order mass production?
A: Generally speaking, about 27 days. It may take longer time if it is a very big quantity or other special situation.

Q: Do you accept small quantity?
A: Yes, it is only available for samples, we do not accept small order. Generally speaking, most of our motors MOQ is 1000pcs, few of our motors require MOQ 5000pcs (for those very small dc motors).

Q: Do you have motors in stock?
A: No, not always. All motors are made with orders and with custom specifications. But sometimes we got some specific models in stock if you want products in stock, just ask our team for more information.

Q: Do you offer OEM/ODM service?
A. Yes.

Q: How to make payment?
A: a) PayPal for samples. We prefer PayPal for a small amount of money.
b) T/T for orders. Regular payment terms: 50% deposit, balance before shipment/balance against shipping documents.

Q: How to deliver?
A: a) For samples and total gross weight less than 100KG, we recommend our freight forwarder, they have a really
good discount to many countries. It is very fast and safe.

b) We go with FOB/CIF/CFR/DAP terms if shipment by sea and by air.


Q: What dc motor/gear motor do you provide?
A: Full range of small gearbox dc motor, including spur gearhead dc motor, worm gearbox electric motor, and planetary gear reducer electric motor; diameters from 6 mm, 8 mm, 10 mm, 12 mm, 13 mm, 16 mm, 20 mm, 22 mm, 24 mm, 28 mm, 32 mm, 36 mm, 37 mm, 42 mm, 45 mm, 57 mm (from 0.24 inch to 2.244 inches); output speed 5 rpm to 3000 rpm; gear reduction ratio 5-1500, output torque from 1gf.cm to 500kgf.cm ( from  0.098 mN.m to 49 N.m; from 0.014 oz.in to 7000 oz.in). Long lifespan and reliable smooth running.

Q: Is it possible for you to develop new motors if we can provide tooling costs?
A: Yes. Please kindly share the detailed requirements such as performance, size, annual quantity, target price, etc. Then we'll make our evaluation and provide you with the proposal.


Q: How long does it take for us to get a reply from you?
A: Our customer service staff will reply to you within 12 hours. Normally within an hour. 

Q:  Can we get your price list?
A: All of our small dc motors and mini geared motors, they are customized based on different requirements like lifetime, noise, torque, voltage, shaft, etc. The prices also vary according to different quantities. So it's difficult for us to provide a price list for.

If you can provide your detailed requirements and quantity, then we can send you the specified dc electric motor pricing.

Q: How to cooperate with you?
A: Send us an inquiry → Receive our quotation → Negotiate details → Confirm the sample → Sign contract/deposit → Mass production → Cargo ready → Balance/Delivery → Further cooperation.

Q: What's the lead time for regular orders?
A: For regular dc motor and gear motor orders, the standard lead time is about 25-40 days and the lead time varies based on a different model, period, and quantity.

Q:  What about payment terms?
A: We accept payment by T/T, PayPal.  Initial payment 30-50% in advance, shipping against balance payment. We can also accept other payment terms after we have established a good long-term cooperative relationship.

Q:  Which shipping way is available?
A: DHL, UPS, FedEx, TNT, EMS, China Post, Truck, Airplane, Sea shipping are available, we have favorable prices for those shipping methods since we ship a lot. 

Contact us for details when you want to compare the shipping cost paid by your side and by our side.

Q: My package has missing motors. What can I do?
A: Please contact our support team and we will confirm your order with the package contents and check what should do. We apologize for any inconvenience.

CONTACT US

Contact: Foneacc Motor Sales Team

Phone: +86-13923860676

Tel: +86-0755-8528 5605

Email:sales@foneacc.com

Add: Building A, No. 58 Qiaonan RD, Fuyong Street, Bao An District. Shenzhen, China

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